Refunds And Processing
We endeavour to process all refunds as soon as possible however, please note that it could take approximately 7 business days after the product is received back and verified.
Original shipping charges are non-refundable.
You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. We endeavour to action all returns and exchanges as quickly as possible but please note that processing could take up to 5-10 business days of our warehouse receiving your item.
If you have any queries, please don’t hesitate to contact customer service on 1800 506 750 or send an email via our contact us form.